Delivery Schedule
Each item has a "Ships In" estimation but usually takes between 4 - 5 busines days. Please note this does not include weekends or public holidays.

Whilst we try our very best to accommodate our delivery timescales it is not always possible to do so for reasons not limited to:

• Staff sickness

• Courier not picking up

• Items being unavailable

• Supplied address incorrect

Whilst we try to keep plenty of stock of our most popular items, it is not always possible for us to keep one of every option of every product on the shelf ready to ship.

If this is the case you will see 1 of 2 messages

• “Currently not in stock – More stock expected shortly” – These have been ordered from our supplier regardless of outstanding orders. Please contact us to get an estimated delivery date.

• “Available  [Estimated days] from date of purchase” – These will be shipped only when ordered based on our suppliers ETA which could change at any point.

Whilst we try our very best to accommodate these timescales it is not always possible to do so for reasons not limited to:

• Staff sickness

• Courier not picking up

• Items being unavailable

• Supplied address incorrect

If items are unavailable we will not ship separately automatically, until they become available. We can, if you require the items in stock to be shipped before out of stock items are ready however you must cover the applicable postage cost. Please contact us to arrange this.

– If you need an order by a certain day/date, we strongly recommend you contact
a member of our sales team to check the availability of the item(s) you
require.
– If you are planning to have your items fitted professionally, please wait
until you have received and checked your goods before making any workshop or
garage appointments.

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Prices, VAT and Taxes

– All prices shown should include your correct
local VAT/Taxes. Please do check prior to ordering. Connecting through private
networks or VPN’s will effect the prices displayed. These should be corrected
at checkout after the shipping address has been entered.
– UK customers are charged at the current VAT rate of 20%

– The prices payable for the items that you order are clearly set out in the web shop. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.  This also applies to shipping costs applied in the shopping cart.

– All prices are expressed exclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed in the shopping cart section of the web site.

– Where items are ordered prior to final release, an estimated retail price or deposit price may be given, in which case the final price charged may be different, as the order may have been placed as much as three months prior to release.

– Custom Vehicle Works LTD hold no responsibility or liability to the consumers
local taxes, import charges and fees including those items that are sent to us.

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Payments & Currency
We only accept Pound Sterling - Any bank transfers must be made in GBP

We accept most major debit and credit cards

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Delivery address
If paying by credit card. We will only deliver to the registered cardholders address, this is the address on your card statement. We will only deliver to a secondary address if you are a regular customer*.

*Please fill out the order form with your cardholders address and add your delivery address to the notes section at the bottom of the order. Our sales staff will check your history and manually enter your delivery details. If it is not possible to deliver to the cardholders address, we may ask you for an alternative means of payment. The above rulings are applied to combat fraud.

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Our right of cancellation

– If for reasons beyond our reasonable
control, including but not limited to an inability or failure on part of the
manufacturer or supplier of the goods to supply the goods to us, or any other
reason we are unable to supply the goods to you, we may cancel the agreement at
any time before the goods are delivered by giving notice to you.
– In the eventuality of this, we shall refund to
you any sums paid by you or on your behalf under or in relation to the
agreement.
– We shall not be liable for any other loss or
damage arising from such cancellation. 

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Returns Procedure

– Before returning any goods please read
all our terms and conditions.
– Custom Vehicle Works LTD must be informed and
accepted by e-mail of any items that you wish to return for credit or exchange
within 14 working days commencing the day of delivery.
– Please also ensure that you include a copy of
your invoice when shipping any items back to us.
– No parts that have been used, fitted or installed
will be accepted for Credit or Refund.
– Any parts returned must be in resalable
condition.
– We do not pay the cost for shipping of any
returned goods to us correctly supplied. It is the buyers responsibility to
ensure a safe return of goods in this situation.
– We will not under any circumstances pay any
VAT/Import Duties on Returns, If we are requested to do so your return will be
rejected/abandoned.
– No refund or credit will be issued until safe return of complete undamaged
products.

-If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion.

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Further Terms and Conditions

– Parts specially ordered to customer’s
requirements cannot be returned unless the goods are not of satisfactory
quality, not fit for purpose or not as originally described.
– Any refunds made unless due to fault of Pro-Race Engineering Ltd, will be
minus the transaction fees. Paypal no longer refunds transactional fees to the
merchant during the event of a refund, due to this it is the customers duty to
forgo the costs in the event of cancelling the contract.
– All orders returned with 5 working days
(commencing the day after receipt of the goods, see returns procedure) will be
credited in full.
– Orders that have been correctly supplied and
are cancelled after this period will be subject to a 25% minimum handling
charge, up to one month from the date of delivery, anything after this time is non-refundable.
– Any shortfall or damages to goods must be
notified as soon as is reasonably possible following receipt of the
goods.
– All parts being returned must be in resalable
condition including all the original packaging. Items will not be accepted if
they appear to have been fitted, had sealant/grease/paint applied or the
packaging damaged.
– Any items which have been amended or modified
from their original specification will not be credited under any circumstance.
Any amendments or modifications carried out in an effort to install items are
done so purely at the end user’s risk.
– All products intended to be painted must be
trial fitted to vehicle prior to painting.